We offer an excellent service

Customer Care Book

N&P Cleaning issue every client with a Customer Care Book – our clients can use this to communicate areas to which they require us to give special attention and also to make us aware of any problems that have arisen.

Monthly Cleaning Survey

As well as the Customer Care Book, our office also sends all our customers a monthly survey to fill in and return, this ensures that our customers can communicate directly to our management team to ensure that the highest standards are maintained.

Contact with Customers

When we start a new contract a member of our management team will call the customer once a week for the first month to make sure that the customer is totally satisfied with our work. Subsequently customers will be contacted every other month or at any other times as indicated in the Monthly Cleaning Survey or Customer Care Book.

Security of Premises

If a key or alarm code is given to N&P to allow us access to clean while the customer is not on the premises, we make every possible effort to ensure that we do not pose a security risk to our customers.

  1. - We keep all keys in a safe box
  2. - We keep all doors locked while we are on the premises
  3. - We lock up and set all alarms.

We have never to our knowledge left a customer's premises unlocked or caused any kind of security risk since our business was founded in 1998.

 

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